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Message 1 of 2
95
Flag Post

HP Scan to Computer No Longer Working / Scanning in general

HP Recommended
HP 5255 All in One Printer
macOS 10.15 Catalina

Hi community,

 

I just tried to scan to my computer and it doesn't recognize my new imac.  Sadly, I also tried to scan to my older mac laptop and it no longer scans to that either.  Something has happened and I can't fix it.

 

HP Support is a joke.  Virtual assistant does nothing and there isn't a phone number anywhere!  Very frustrating.

 

Has anyone had this same issue and figured it out?

 

Thanks in advance.

 

Jonathan

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @thelovegurus,

 

I'd like to help!

 

Uninstall with the HP Uninstaller

 

The HP Uninstaller is a software application that is installed during the initial printer software installation.

  1. Click Finder in the Dock.

  2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

    • If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.

    • If HP Uninstaller is not in the folder, continue to the next step.

  3. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

  4. In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.

    The Printers folder opens.

  5. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

  6. Restart the Mac.

  7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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