HP Scan

[gbhco]

I would like to install HP Scan, but can not fine the file anywhere. Also does HP Scan include OCR?

[banhien]

@gbhco 

1. For HP Scan: You have to run Setup from the CD which comes with your printer to install printer Full Feature Software and Drives which include HP Scan.

If no available CD, you can also download and install the following package

                        https://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/OJ8610_198.exe

2. OCR: You have to install OCR after by adding OCR software on the CD or download and install (unzip first)

                      http://ftp.hp.com/pub/softlib/readiris/Readiris14ProHPWin.zip    

     During the installation process, it will check valid printer and activate product for you.

At the end, when open HP Scan, you will get

           

Regards.

[gbhco]

HP Scan will not show up, even after I followed you instructions. The OCR software did install. Any other suggestions?

[Mans]

@gbhco 

Hello,

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Connection tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan.

If the kernel hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection below then click on Enter and OK.
6. Close the registry editor.
7. Try to scan.

If the problem persists, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP OfficeJet 8610 series Basic Software, then Uninstall and Yes.
5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP OfficeJet 8610 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and R keys simultaneously. The Run window opens.
• Type net stop spooler, then press OK.
• Rename the file.
• Type net start spooler, then tap OK.

5. Launch a new installation via the drivers and full software previously downloaded.

Do not hesitate to solicit us if needeed.

Best regards,