Post new question
Honor Student
Posts: 2
Member Since: ‎02-12-2013
Message 1 of 2 (668 Views)

HP Scanjet 3970 Error

This is problem that I've been dealing with months, yet back then, I would just plug and unplug the scanner once to several times and it would work. But now it just doesn't scan or preview and I get this message, even plug and unplugging doesn't work this time.Scanner Problem.png

My PC is a Compaq - Presario CQ62 with Windows 7.

0 Kudos
Top Student
Posts: 9
Member Since: ‎05-08-2013
Message 2 of 2 (536 Views)

Re: HP Scanjet 3970 Error

Please reply to the below queries in order to assist you better

1. Do you have any other multiple USB devices connected to the PC such as printer, external hard disk etc. If yes, what are they?
2. Is the USB cable connected directly to PC USB port or via any USB hubs?
3. Have you tried connecting to different USB ports at the PC and checked if it works?
4. Have you tried changing the USB cable?
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation