HP Smart Android Fax PDF error

[RSKatz]

Recently, the app started treating PDF files incorrectly.  I often have to edit, sign & fax emailled PDF documents. I would do that with Adobe Acrobat, send the file to my Overdrive directory then go to HP Smart Mobile Fax and choose the file. It looks correct when I choose it (# pages and edits), but when it shows ready to send, it has the original PDF # of pages, not the edited version. It then shows all removed pages and no edits(when zooming in to see it again).   If I compress the PDF in Adobe and then save, that seems to work, but that requires extra steps not needed before. 

[Jay_G24]

Hi @RSKatz,

I'd like to help!

Have you tried saving the edited PDF document and then faxing it?

Meanwhile, Try updating the android 

Uninstall and reinstall the HP Smart App and try 

Let me know!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[RSKatz]

Yes. I save it after editing and then import into Mobile Fax.  It looks OK (edited) when it shows me the pages after import, but after clicking OK, it shows the original unedited version of the PDF when zooming into it, so it will fax the unedited version.  Used to not do this before a recent update.   Deleting and reinstalling the app made no difference. 

[sandytechy20]

@RSKatz

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others..

Cheers.

[RSKatz]

Hmm.  Not a printer issue, just mobile fax function android edition.  This issue is not present with the current Windows App, nor the Android app  version 2 weeks ago.  

Printer firmware is current, but I am not using the printer at all with this task. 

[sandytechy20]

@RSKatz

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others..

Cheers.