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Message 1 of 3
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HP Smart App is not working

HP Recommended
HP DeskJet 3632
macOS 10.15 Catalina

Hello. 

My printer is fine, but ever since the update on HP Smart app, my app has not been working on my laptop. As soon as I press it, it loads for a second and then disappears on my computer screen. I can print just fine without using the app, but I can not scan using the app. 

The app was working a few days ago, but it is not now. 

 

I have uninstalled and reinstalled the app several times, and the app disappears every time. I also called support, but they said to wait for 24 hours. I did (over 24 hours), and it has not changed for the better at all. 

 

Can I get some assistance? 

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Right_Wing626, Welcome to HP Support Community!

 

The Library folder contains personalization, preference and cache files of HP Smart app. Let's try removing HP Smart App and it's associated files from the Library folder:

1.) Open Finder and click Applications

2.) Move HP Smart App to Trash and clear the Trash.

3.) Open Finder then click Go and Click Home.

4.) Click View then Click Show View Options. Check the box Show Library Folder.

The change is instantaneous and the Library folder will immediately becomes visible.

5.) Open Library and Open Application Support, move HP Smart folder to Trash and clear the Trash

6.) Download and install HP Smart App.

7.) Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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Message 3 of 3
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HP Recommended

The same thing is happening even after I did what you instructed. Do you have any other suggestions? 

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