HP Smart App not scanning

[Tywno]

Until a few days ago, I could use the HP Smart app for Android to scan from my wireless printer directly to my Android 10 phone. All of the sudden, the HP Smart app says my printer doesn't have a scanner.

The scanner works fine from my laptop, but that is absolutely unworkable for multiple sequential scans, since I can't place the laptop near the scanner. Anyone else recognize this issue?

[Dragon-Fur]

@Tywno 

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@Tywno wrote:

Until a few days ago, I could use the HP Smart app for Android to scan from my wireless printer directly to my Android 10 phone. All of the sudden, the HP Smart app says my printer doesn't have a scanner.

The scanner works fine from my laptop, but that is absolutely unworkable for multiple sequential scans, since I can't place the laptop near the scanner. Anyone else recognize this issue?

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Yes, this can happen.

The usual fix is to remove (uninstall) the HP Smart Application from your Android device.

Perhaps (always good to) switch your device off for a few seconds - restart it.

Download and install a fresh copy of the HP Smart application.

References and How-to

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android - Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Smart – “Quick View” Reference Sheet

HP Smart – Quick Reference Guide

HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

HP printers and Android smartphones or tablets.

NOTE: Printing with a USB OTG cable is not supported from an Apple or Windows 10 Mobile device.

HP Printers - Printing With a USB OTG Cable (Android)

HP Smart for Mac

HP Printers - Install and Use the HP Smart App (Mac)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart Wireless e-All-in-One Printer - B110a

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[Tywno]

Hi Dragon-Fur,

Thank you for your reply. Unfortunately, uninstalling didn't do the trick. I uninstalled the HP Smart App and the HP Print Service Plugin and reinstalled them. The issue remained.

My printer is still listed as a supported printer:

My last successful scan was June 22nd, the Smart App was updated yesterday and since yesterday I can't scan anymore with the app. Which is why I strongly suspect the app itself.

[Dragon-Fur]

@Tywno 

OK - you could be right about it being a new version of the app and I'd never know.

My Android phone is old-as-dirt - it doesn't support much more than "phone calls".

Yeah, I know...

Completely useless to you:  My iPad still scans OK.

What else?

You could try restarting everything (printer, router, phone / tablet).

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the assist.

Answered? Click "Accept as Solution" to help others find it.

[Tywno]

Just restarted the router and phone, but to no avail. I have also cleared the cache partition of my phone. By the way, my wife's phone (Note 9, Android 10) also can't scan with the Smart App anymore.