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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-02-2018 02:05 PM

HP Recommended

I was using HP Smart (scan & printing app) on my microsoft platform when the app shut down. I had over 150 scanned, unsaved photos that closed with the app. Is there any way to retrieve them?

11 people had the same question
2 REPLIES 2

‎01-03-2018 02:47 PM

HP Recommended

@A_3_6_T

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to retrieve the scanned photos in HP Smart app. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

Which version of Windows OS is installed on the computer?

 

There is no way to retrieve the photos if you have closed the app.

 

You can check The default save location for scanned documents if it has saved the photos, go to Documents folder and the Pictures library for scanned photos.

Click here and refer the document to know how to use HP Smart App in windows.

 

let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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‎11-16-2019 11:06 PM

HP Recommended

I didn't close the app. The app crashed. Does it have the images cached somewhere?

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