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A_3_6_T
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HP Smart (HP Scan) Photo Retrieval

I was using HP Smart (scan & printing app) on my microsoft platform when the app shut down. I had over 150 scanned, unsaved photos that closed with the app. Is there any way to retrieve them?

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HP Smart (HP Scan) Photo Retrieval

@A_3_6_T

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to retrieve the scanned photos in HP Smart app. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

Which version of Windows OS is installed on the computer?

 

There is no way to retrieve the photos if you have closed the app.

 

You can check The default save location for scanned documents if it has saved the photos, go to Documents folder and the Pictures library for scanned photos.

Click here and refer the document to know how to use HP Smart App in windows.

 

let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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controlsgirl
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HP Smart (HP Scan) Photo Retrieval

I didn't close the app. The app crashed. Does it have the images cached somewhere?

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