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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-14-2020 08:56 AM

HP Recommended
Product: HP 7740
Operating System: Microsoft Windows 10 (32-bit)

Hello, I'm using an HP 7740. After scanning with HP Smart I can no longer use "Edit". Only a blank white screen appears, showing only "HP Smart" and "Edit" in the upper left corner. Can someone fix this problem?

Thanks!

Category:
1 person had the same question
3 REPLIES 3

‎10-14-2020 10:54 AM

HP Recommended

@zirpel 

 

HP Smart might have recently migrated to a new version.

 

"Something" happened recently to both the HP Smart for Windows and HP Smart for Mobile that impacted the HP Account login on the application.

 

Whether this is related to what you are seeing is not something I can judge.

 

After having straightened out my own HP Smart for Windows, the Edit function does work - and in fact, appears to be "smarter" than in the past.  I admin I don't use Edit that often, though, and primarily use the application for training and figuring out the "how to" for people who ask for help...  

 

What to do?

Not sure - your situation is different from my own when everything just stopped working for lack of a login / setup.

 

Try uninstalling the application

Settings > Apps > Apps and Features

Scroll down, find, Click on HP Smart and Uninstall

Wait a few seconds...

Restart the computer and log in

Download-install ("Get") a new copy of the HP Smart app from the Microsoft Store.

Open the App and log in using your HP Account.

If the login balks and complains about a "new" account, play along.

Enter the exact same credentials you have used in the past (same u=UserID, same password, same phone number).

When / IF the screen again complains, look for the little Red message under your entered UserID and click to log in using the existing account.

 

 

Will that help?

Might.

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

  • Print: Send a print job to your printer.
  • Email: Send an email message or attachments.
  • Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 

 HP Printers - HP Smart: Use Smart Tasks

 

 

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > What does the Mobile Fax service cost?  (Includes a link to the Terms of Service contract)
  • Below section FAQ > More FAQs

and

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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‎10-18-2020 08:04 AM

HP Recommended

@ Dragon-Fur

Thanks for your response.

Unfortunately it did not work. I tried to reset, repair and reinstall the app several times, but none of them worked.

Best Regards

Zirpel

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‎10-18-2020 08:14 AM

HP Recommended

@zirpel 

 

Unfortunate.

Well, you know what it is "not".

 

We have had reports the last several days that Web Services has been struggling in more than one region.

IF the issue is in some way related - and I do not know this is the case - whatever is wrong will clear once the problem is corrected by HP (who is investigating).  When?  We do not know - and we do not expect to know until it is done.

 

What else?

At the moment, no ideas.

 

Rats.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

 

Dragon-Fur

Was this reply helpful? Yes No
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