cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 11
397
Flag Post
HP Recommended

HP Smart Mobile Fax error

Note 10 +

I have tried multiple times to use the mobile fax option through HP Smart Plugin. It keeps replying sorry  there was  a problem connecting to the fax service. Anyone else had this issue and was able to get it fixed?

Tags (1)
10 REPLIES 10
Highlighted
Level 1
8 8 0 0
Message 2 of 11
319
Flag Post
HP Recommended

HP Smart Mobile Fax error

Hi TB78,

Good Day!

You need to have an HP Account signed in in HP Smart before you can start using Mobile Fax.

As per HP Support document https://support.hp.com/us-en/document/c06432978 follow any on-screen instructions to sign in or create an HP account. 

 

Reply
0 Kudos
Highlighted
New member
2 2 0 2
Message 3 of 11
272
Flag Post
HP Recommended

HP Smart Mobile Fax error

still doesn't work.  Same error keeps coming up.

Highlighted
Level 1
8 8 0 0
Message 4 of 11
232
Flag Post
HP Recommended

HP Smart Mobile Fax error

Hi MJMenzer,

Thank you very much for your feedback.

Appreciate if you could confirm the following items:

- Have you encountered the error after selecting SEND FAX in the Compose Fax Screen?

- How many times did you tried to send a fax?

- What kind of document (file type) and how many pages were you trying to send?

- What mobile device are you using: Android or Apple?

 

 

        

Reply
0 Kudos
Highlighted
New member
2 2 0 2
Message 5 of 11
229
Flag Post
HP Recommended

HP Smart Mobile Fax error

I attempted the mobile fax about a dozen times, reloading app, hard boots, soft boots, you name it, I tried it.  The error message came up after hitting "send fax."  I tried to send about 12 sheets of paper (A4) and confirmed the other line was working.

 

all devices are apple.

Highlighted
Level 1
8 8 0 0
Message 6 of 11
214
Flag Post
HP Recommended

HP Smart Mobile Fax error

Hi MJMenzer,

Another thing would like to confirm with you: are you sending a fax to local contact or to an international contact?

Also, would like to confirm which country are you in? Noticed that you are using A4 size documents.

Reply
0 Kudos
Highlighted
New member
3 3 0 1
Message 7 of 11
159
Flag Post
HP Recommended

HP Smart Mobile Fax error

I'm getting the same error. How do I fix this?

Reply
0 Kudos
Highlighted
Level 1
8 8 0 0
Message 8 of 11
143
Flag Post
HP Recommended

HP Smart Mobile Fax error

Hi Bruzarte,

Will you be able to provide the following information?

  • What country are you from?
  • Are you trying to send a fax to a local contact or international contact?
  • How many attempts did you tried to fax?
  • How many pages and what type of document are you faxing
Reply
0 Kudos
Highlighted
New member
3 3 0 1
Message 9 of 11
128
Flag Post
HP Recommended

HP Smart Mobile Fax error

I am in the US. I am trying to send it locally but I get this message as soon as I click the mobile fax button. Or if I scan the documents and select fax. So before I even get to input the number I want to fax to. I've tried 10+ times, closing the app, rebooting, etc.. nothing works. I'm trying to send two scanned pages from Photosmart 6520.

Highlighted
New member
1 1 0 0
Message 10 of 11
57
Flag Post
HP Recommended

HP Smart Mobile Fax error

I had all these same issues and in the end discovered you need a landline even when using your mobile device. My issue was that I do not have a land line which is why I was attempting to use the mobile fax. 

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation