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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-16-2020 09:13 AM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I am using a HP OfficeJet Pro 7740 and have the HP Smart App installed on my Windows 10 computer. I went to scan something today and it appears something has changed. I cannot find the option to scan 11x17. I know I have done this in the past - even just a few weeks ago. The screen shot below shows my options for scanning from the glass. The document is an 11x17 drawing, and I want it scanned in as 11x17 so that it can easily be saved/printed as an 11x17. I don't see anywhere that I can adjust settings to get the 11x17 option to appear. Please help!

 

idamech_0-1602861070143.png

 

Category:
4 people had the same question
3 REPLIES 3

‎10-16-2020 11:27 AM

HP Recommended

Hi,

Use the HP Scan application by launching the HP Officejet Pro 7740 software and selecting Scan a Document or Photo.

Set the Source to Flatbed Glass and then set the Size as A3.

 

If the software is not installed, follow the HP Print and Scan Doctor by selecting Fix Scanning, be sure to check to install the HP Full Feature Software if it detected as missing:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Shlomi



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‎10-19-2020 08:38 AM

HP Recommended

Thank you for looking into this issue. I followed the link and ran the Fix Scanning option. I did not see a place to check to install the HP full Feature Software. The Fix Scanning program said it found some issues and installed some updates. I don't seem to have HP Scan installed on my computer, and I can't seem to find it on the HP site or over a Google search. I have the HP Smart App installed, and I have scanned to 11x17 successfully in the past using this App. However, for some reason something has changed and I can no longer select the 11 x 17 option. Also, A3 and 11x17 are similar, but not the same. I have also seen 11x17 called tabloid. That is what I would like to use if possible. Can you help me print this way using the HP Smart app or help me install the HP Scan program on my computer? Thanks!

1 person found this reply helpful
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‎10-27-2020 09:20 AM

HP Recommended

I am having the same issue all of sudden I have been using the HP smart app for over a year to scan 11x17 and now all of a sudden I am unable to do so.

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