06-11-2018 04:11 AM
I recently upgraded printer which has new software. HP Scan was replaced with HP Smart. I’m looking for way to make a scan from my desk by pressing just one button. As the result new image files should show up in folder.
I would like to use scanner on the top of HP LaserJet MFP M227sdn
06-12-2018 06:44 AM
Hi! @Pak12, Welcome to HP forums.
I understand you would like to know how to create a scan shortcut on your PC.
Don't worry I'd like to help you out.
Did you make any changes to your printer?
As you mentioned you would like to know how to create a scan shortcut on your PC.
Are you using scan to email or scan to a network folder? If so which feature are you using?
You have to install the full feature printer software on your PC to create a shortcut.
First, uninstall the printer software from the root level on your PC and install the full feature printer software and check if it helps.
In Windows, search for and open Programs and Features.
Select your HP printer.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click remove at the bottom.
Update the full feature printer software using this link: https://hp.care/2y5Pp0F
Open-File Explorer > navigate to the printer's bin folder (name of the printer may vary):
C:\Program Files (x86)\HP\HP LaserJet MFP M227sdn Printer\bin
Highlight HPScan.exe > Right-Click on the file > Send to >> select Desktop (make a shorcut)
If you like:
Right-Click on the new shortcut on your Desktop > Properties > General > edit the name to what you like
Refer this video instruction to know more information about scanning from HP printer. Link: https://hp.care/2v6mAQu
If the solution provided worked for you, please mark accepted solution for this post.
Hope this answers your query!
Have a great day ahead! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee
12-10-2019 11:31 AM
This solution doesn't work. The scan feature cannot connect to the printer/scanner after the HP"Smart" "upgrade". There is also no option to do anything for the scanning features in the "Smart Tasks" shortcuts. So far, it has greatly been a reduction in efficiency, and the tools to modify the scans for optimal visibility have also been reduced. Looks primarily as a way to push more cartridges on people. Two thumbs down, and more interest being generated to get away from HP products in general and look at laser or other brands.
12-14-2019 01:33 PM
I understand your concerns and frustration
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I Am An HP Employee