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Message 1 of 2
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HP Smart scan will not work it keeps telling me to sign in. When I try it sends me back to the home

HP Recommended
Color Laser Jet Pro MFP281fdw
Microsoft Windows 10 (64-bit)

This just started for no reason that I can see. I removed and reinstalled and it continues to do the same thing.

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Message 2 of 2
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@Eric1121

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Have you tried reinstalling the HP Smart App?

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/LJ/M278-281/LJM278-M281_UWWL_4_1_Full_WebPack_44.... and follow the onscreen instructions

 

Try scanning using the HP Full Feature software and let me know how it goes

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help

KrazyToad
I Am An HP Employee

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