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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-02-2020 10:47 AM

HP Recommended

Hi Betty0610,

 

My local userid is already administrator and I already executed additional the software installation and the basic driver installation with admin rights. I don't believe that an additional userid would change the situation.

 

The scanner may be started with other programs and the HP program  HPScan.exe executed directly from the HP software directory ../bin opens the form and executes successfully. Only the HP printer program does not work.

 

Best regards,

Rschnauzer

HP Officejet 8500 pro A910, WIN 10 pro 22H2
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‎01-03-2020 03:33 AM

HP Recommended

@Rschnauzer

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this.

 

Thanks! 

Asmita
I am an HP Employee

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‎01-23-2020 04:16 AM

HP Recommended

Hello,

 

I did not find a similar user forum in Germany.

 

This may be a timing problem. If I start HPScan.exe direktly it lasts about 20 sec till the scan form pops up.

Using the defined start icon nothing happened.

 

Best regards
Rschnauzer

HP Officejet 8500 pro A910, WIN 10 pro 22H2
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‎01-23-2020 12:49 PM

HP Recommended

@Rschnauzer

 

I have sent you a private message with the Phone Number for Germany Support

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

 

KrazyToad
I Am An HP Employee

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