01-02-2020 10:47 AM
My local userid is already administrator and I already executed additional the software installation and the basic driver installation with admin rights. I don't believe that an additional userid would change the situation.
The scanner may be started with other programs and the HP program HPScan.exe executed directly from the HP software directory ../bin opens the form and executes successfully. Only the HP printer program does not work.
01-23-2020 04:16 AM
I did not find a similar user forum in Germany.
This may be a timing problem. If I start HPScan.exe direktly it lasts about 20 sec till the scan form pops up.
Using the defined start icon nothing happened.
01-23-2020 12:49 PM
I have sent you a private message with the Phone Number for Germany Support
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
I Am An HP Employee