12-30-2015 11:32 AM
12/30/15 HP Solution Center fails to launch after W10 KB3132372 is installed.
Update for vulnerabilities in Adobe Flash Player in Internet Explorer and Microsoft Edge: December 29, 2015
I removed this update and Solution Center launches successfully.
Solved! Go to Solution.
12-30-2015 02:52 PM
The same happened on my system (DELL XPS8700 Win-10, Photosmart Premium Fax All-in-One). Wasted a lot of time scratching my head, rebooting, trying to re-install. (Thankfully HP's Support Assistant kept failing to download the update it said I needed even though the device reported that it was up to date, else I would probably have wasted even more time.)
Once I had seen JimNY's post (for which many thanks), I tried uninstalling KB3132372 and the Solution Center was back working again. However, this is clearly completely unsatisfactory: I need the Solution Center for my printer, but I presume Microsoft have good reasons for their security update and will probably try and update my system again automatically, so the ball is firmly in HP's court. HP are going to have a lot of very frustrated customers on their hands if they don't post a warning and fix this quick.
I just hope that HP's people monitor this forum.
12-30-2015 05:37 PM
Same problem. Removed the update yesterday and HP solution center worked ok. Overnight, Windows 10 reinstalled the update and HP solution center failed. Removed update again and HP Solution Center worked again. HELP HP!!!!!!!!!!!!!!
This needs to be fixed.
12-30-2015 06:02 PM
Since I will never use Internet Explorer on W10.
I simply hide this unwanted update so it will never be installed again.
See the following MS link for "Show or Hide Updates" tool usage.
12-30-2015 09:29 PM
I have same problem. HP Solution Center worked fine yesterday. Now when it executes, there is no main frame displayed. Simply has gone away. Printer still prints and still can scan a single sheet with the printer button. But no HP Solution Center.
I've played with it all day too and haven't been able to restore functionality, even deleting the offending KB3132372. Not sure what else to do.
Tried unistalling /reinstalling. No joy. In fact, using Control Panel...Progams&Features...I see HP Solutons Center 13.0 but can't unistall it! I can right click the app and see "uninstall/change" but it won't let me do anything when I attempt to execute.
12-31-2015 02:02 AM
What I find odd is that KB3132372 says that it is for Windows8-RT so why was it installed for Windows 10? I uninstalled it which corrected the HP Solution Center problem and then used WUSHOWHIDE.DIAGCAB to block it from being installed in the future (see Microsoft Article ID 3073930 for details on how to temporarily prevent the Windows update from reinstalling).