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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-05-2016 04:05 PM

HP Recommended

The new updates seems to work as follows:

 

1. Removes the fauly update is installed

     Covers 2 cases those who didn't do anything
     Also case where fauly update was hidden or applied

 

2. Inslalls correct files to prevent attack vector in Adobe Flash.

 

 

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‎01-05-2016 04:15 PM

HP Recommended

Agree.  It worked for me.  I believe a restart is required.  Windows Update will delay the upate until the computer is not busy.

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‎01-05-2016 04:38 PM

HP Recommended

Microsoft released a patch today https://support.microsoft.com/en-us/kb/3133431 that fixes the error introduced by 3132372. The new update allows embedded Adobe Flash files to run in the browser. This should fix issues with HP Solution Center.

 

Please do not uninstall MS security updates and leave yourselves vulnerable.

AlliBee

Click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is solved. If both apply......do both.
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‎01-05-2016 05:26 PM

HP Recommended

Totally agree.  this new update fixed my problem.    time for a nice craft brew to celebrate.  

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‎01-05-2016 05:51 PM

HP Recommended

Thanks JimNY, After doing your suggestion, it worked for me. Thanks lot for posting it.

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‎01-06-2016 03:07 AM

HP Recommended

So, at last there seems to be a proper resolution to this frustrating problem. Installing KB3133431 indeed allows Solution Center to run again (and removes update KB3132372 after hiding).

 

BUT, what a lot of misery and effort could have been avoided if HP had only bothered to follow their own forum and deigned to provide some help/information about one of their key pieces of software! It doesn't leave one with a lot of confidence in their attitude to customer support.

 

Thanks again, JimNY!

 

 

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‎06-12-2016 03:33 AM

HP Recommended

I upgraded my laptop to Windows 10 on May 3rd.   I found this topic by chance.  My HP Solution Center will not run as so many others found previously. My installed updates when viewed date back to February 2nd so do not show KB313431, which seems to have resolved users problems.  I guess it would be included in whatever subsequent build I downloaded and installed.

I wonder if there is anything further I can do?

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