01-25-2020 05:21 PM
I have an Office Jet Pro 6968 and I've had issues with this product several times and I've only owned this thing for one year.
My computer nor any other software I'm using (including HP's software) is not recognizing my scanner/printer anymore. This all-in-one device can print and copy, but it does not recognize the scanner. I'm tired of visiting the same ding-dong website and I've downloaded who knows how many "drivers" for this product and nothing is working. This happened after a Windows 10 update and I believe it's got something to do with the HP TWAIN driver, but I can't find just a specific TWAIN driver specifically for this product, Office Jet Pro 6968. If anyone can help, I would greatly appreciate it. Thank you.
01-28-2020 07:02 PM
Welcome to HP support community.
Perform root level uninstallation to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install printer full feature driver
Click here to download the driver.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
01-31-2020 03:20 PM
I wish the solution was that simple. Thank you for your assistance but that was one of many attempts I've made over a week ago before I reluctantly went on the community to request for help, which overall does not pan out well for the majority. It has something to do with this TWAIN driver which I can't find. I've been disappointed with HP products but I thought your printers/scanners were decent until my $100 lasted 13 months. i appreciate the attempt but this problem remains. That stupid HP Smart does not even recognize my printer.
02-01-2020 06:04 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
I am an HP Employee
02-01-2020 09:35 AM
I'm not a total rookie when it comes to electronics. I appreciate your sense of hope but I feel that my HP prognosis here is still guarded. We'll see if your support team can successfully fix this problem. I appreciate your willingness to help.