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‎10-15-2020 10:36 AM

HP Recommended
Product: HP Officejet 8620 printer
Operating System: Microsoft Windows 10 (64-bit)

HP e-Print services are not working. I cannot send emails from my HP OfficeJet 8620 Printer

1 REPLY 1

‎10-15-2020 11:51 AM

HP Recommended

@Argite 

 

ePrint relies on Web Services.

If Web Services is down, then you are correct - you won't be able to use the service until Web Services is restored.

Our community has no ability to see or influence whether Cloud Service / Web Services is working.

 

Yeah, but - what can be done?

 

You can stop Web Services - wait a minute or ten - start Web Services.

Will that help?

Unknown - it is admittedly not "much" but it is the only thing you can do on "your side"; the rest is up to HP servers to provide the service.  That is the part we cannot see and cannot "fix".

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Web Services > Web Services Settings > Summary

 

OR

Open website:  HP Smart / HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

 

 

You will have to use other methods to transfer the data until Web Services starts working again.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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