HP laser jet pro mfp m132fn

[GRICENTRE]

scanning in not working properly and when photocopy to any document a blackhead appears on the page

[atharva_gp]

@GRICENTRE,

Thank you for reaching out to the HP Support community!

Please provide the below information.

• How is the printer connected? via USB or Ethernet?
• From which device are you trying to scan? Is that a windows PC/MAC or a mobile device?
  • Do you get any error while scanning?
• Do you have this photocopy quality issue while using the flatbed scanner glass or the top document feeder?

Let's try these steps:

For fixing the photocopy quality issue:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Try making a copy and check if it works.
• If the issue persists, proceed to the next step

Step 2: Clean the Scanner Component

• Clean the scanner components.
  • Follow the steps from this link
  • Once the components are cleaned, try to make a copy
  • Check the quality

Also, try to print a supply status report

• Go to the Set-Up menu
• Go to Reports menu
• Open the Supplies Status menu, press the OK button, select Print Supplies status page item, and then press the OK button.
• Check if the report prints fine without the black head

Let me know from which device you are unable to scan so that I can provide you an accurate resolution for the scan issue.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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