HP officejet pro 8725 prints but won't scan

[reschank]

Officejet pro 8725 will print, but computer doesn't see scanner. Had been working in past. I reinstalled drivers, yet nothing.

[TEJ1602]

@reschank, Welcome to HP Support Community!

Are you able yo make photocopies on the printer?

Is there any error message on the printer or the computer when you try to scan?

Are you trying to scan from the computer or the printer?

Is there any antivirus/security software installed on the computer?

Meanwhile, follow the steps below-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues.

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try scanning.

Also, refer to the document HP Printers - How to Scan (Windows) to learn about alternate scanning methods.

Hope this helps! Keep me posted. 

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