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HP printer works but scanner doesn’t

HP Recommended
HP Officejet Pro 6975
Microsoft Windows 10 (32-bit)

My HP printer will not scan docs to my HP laptop. I have tried both wireless and USB connections. Printing works fine. Print and Scan doc gets hung up on WIA scan. 

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HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi



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