HP smart requiring sign in

[gtmalone]

Hello.  Why is HP Smart now requiring a sign in to scan?   This started about a week ago.  This does not make the app easier to use as it's extra steps.  I also have a concern about privacy. HP does not need to know when or what I scan.   Thanks.

[Dragon-Fur · Accepted solution]

@gtmalone 

Yes, you may have to sign in.

The application has always worked better when you are signed into your HP Connected / HP Smart account.

If the application now requires it, well, there you go.

HP makes decisions on all HP software and application management.

Yeah, but what about my personal scan data?

HP does not care what you scan and does not keep track of the documents and photos you scan.

The printer is not keeping track of images or documents nor does the printer secretly store this data.

What data is harvested?

What does it mean?

Where do I get information?

Open the HP Smart for Windows application

Click the Settings wheel > Privacy Settings 

Read about Data Collection - and - If and Where available, make choices.

References

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Sections of Interest include:

• FAQ > What does the Mobile Fax service cost?  (Includes a link to the Terms of Service contract)
• Below section FAQ > More FAQs

and

•  HP Smart - Send Faxes with the HP Smart App

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[gtmalone]

Thanks for the quick reply.  I figured that's the way it would be requiring sign in. 

I've been pretty happy with HP's products overall but I wish HP would stop changing the Smart app. I could make a list of problems I've had with it over past couple of years. Oh, well.

Thanks again. Consider this closed.

[Dragon-Fur]

@gtmalone 

You are welcome.

Sometimes the answer is that we have to adjust.

I agree that somethings change and we cannot always recognize the need for it.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .