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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
6970 OfficeJet Pro
Microsoft Windows 10 (64-bit)

In a previous HP printer/scanner I was able to feed multiple pages through the document feeder and it would save each page as a separate pdf file.  I do no currently see that setting so now I get one single file for everything that goes through the document feeder.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Did you check all the checkboxes for your file?????

 

Just go to the correct section and make sure the Separate file for each scanned page is checked.  

 

HP Seperatefileforeachpage.jpg

View solution in original post

5 REPLIES 5
HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

HP Recommended

This does not resolve my issue.  I still get one single pdf file when scanning multiple pages.  I am looking for a single pdf file for each page scanned.  The old HP Solution Center used to have an option to split the files out and I do not see that option in HP Scan Extended.

HP Recommended

Did you check all the checkboxes for your file?????

 

Just go to the correct section and make sure the Separate file for each scanned page is checked.  

 

HP Seperatefileforeachpage.jpg

HP Recommended

Thank you so much, I didn't see that as an option until I clicked the down arrow.

HP Recommended

Thanks a lot.. I can't believe this extended version is not included with the standard installation. 

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