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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-21-2020 11:28 AM

HP Recommended
Product: HP6978 Printer
Operating System: Microsoft Windows 10 (64-bit)

Tried installing HP drivers/software that enables OCR scanning. Setup went fine but when I invoke the application and try to scan, I get the message that my printer was not fount. See image. After 4 attempts, I have given up. I need to scan documents to text and not go through, save as pdf->open pdf in Word->copy from Word to software I'm using (this is the current method to get the results I need). Please help.HP Error.JPG

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2020 12:55 PM

HP Recommended

Hi @ejr3

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly use HP Scan extended application to scan. Click here to download the file. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎01-23-2020 12:55 PM

HP Recommended

Hi @ejr3

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly use HP Scan extended application to scan. Click here to download the file. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎01-24-2020 10:44 AM

HP Recommended

This absolutely solved my problem. A suggestion would be to offer this download on the same page as the drivers for this printer.

Was this reply helpful? Yes No

‎01-24-2020 11:02 AM

HP Recommended

@ejr3

 

Thank you for the feedback, it will be forwarded to the respective team in HP. Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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