HP8710 won't scan to email (user name & password issue suddenly) how do I change the password?

[Nupe588]

All of a sudden, I can't scan to email from my computer. It kept giving a user name and password error. So I changed the email password through google, but how do I change the password on my printer?

[Kumar0307]

Hi @Nupe588

Welcome to the HP Support Community. I'd be happy to assist you.

• Kindly try to login to the webmail and check if the credentials you are using are correct. Do not use autofill.
• Check if you are able to send and receive emails.
• Is Google your email provider?
• Have you setup two-factor authentication on the account?
• You will have to change the password on the Google account, not on the printer.

To know how to setup scan to email feature on the printer, kindly refer to page 42 of the user guide.

For more info, refer to 'How do I scan to email?' in the FAQ section of this document.

Hope this helps! Keep me posted. 

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