HPENVY 5530 scan comes out bluestripes for a b/w printed text

[cooberpedi]

How can I fix the scan feature which produces a blue striped page covering the text I was scannng.  Nothing is wrong with the glass cover.

[Flower_Bud · Accepted solution]

Hi @cooberpedi,

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, scan quality seems to be poor. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Does this happen while making a copy?

When was the last time it was working fine?

Did you make any hardware/software changes? 

Let's try these troubleshooting steps to resolve the issue: 

Step 1: Confirm the issue is not printing-related

Step 2: Clean the scanner

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

Read one of the following sections for steps to clean these components, depending on your printer type.

Step 3: Reset the printer

CLICK HERE TO CONTINUE TROUBLESHOOTING

Keep me posted,

Have a great day 🙂

Cheers!

[cooberpedi]

I finally turned off the Hub. Turned on again. Installed the printer via WiFi again.  Now it works and no longer says printer unavailable.  Thank you.

[MKazi]

@cooberpedi

You're most welcome. 

I'm glad to know that the printer unavailable error is fixed and now the printer works fine. Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. 

Feel free to keep us posted for any further questions. As @Flower_Bud is out of the office today, I'm replying to you. 

Happy printing! 🙂