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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-12-2019 12:28 PM

HP Recommended
Product: Envy Photo 7855
Operating System: Microsoft Windows 10 (64-bit)

Have had printer for a few years now.  It has ceased scanning, with the note to contact 123.hp to download servers/drivers.  I've gone through everything I am able to, and cannot get to work.  (The print/scan doctor was no help.)  Right now, I'm not sure where to go or who to ask for help.  

1 REPLY 1

‎12-14-2019 02:08 PM

HP Recommended

@AbbySue Welcome to HP Community!

 

I understand that you are unable to scan after windows update.

 

  • Are you able to make a copy?
  • From which application you are scanning?
  • While performing a scan, you are getting any error message?

 Please try to install and use the HP smart app and check.

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".


Good luck.

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