cancel
Showing results for 
Search instead for 
Did you mean: 
AbbySue
New member
1 0 0 0
Message 1 of 2
73
Flag Post
HP Recommended

Have an Envy 7855 printer, after some kind of update on laptop, scan no longer works,

Envy Photo 7855
Microsoft Windows 10 (64-bit)

Have had printer for a few years now.  It has ceased scanning, with the note to contact 123.hp to download servers/drivers.  I've gone through everything I am able to, and cannot get to work.  (The print/scan doctor was no help.)  Right now, I'm not sure where to go or who to ask for help.  

1 REPLY 1
HP Support Agent
HP Support Agent
1,547 1,547 80 138
Message 2 of 2
40
Flag Post
HP Recommended

Have an Envy 7855 printer, after some kind of update on laptop, scan no longer works,

@AbbySue Welcome to HP Community!

 

I understand that you are unable to scan after windows update.

 

  • Are you able to make a copy?
  • From which application you are scanning?
  • While performing a scan, you are getting any error message?

 Please try to install and use the HP smart app and check.

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".


Good luck.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation