Thank you for the reply Greenturtle. However, as it was working before I cannot see it being a faulty scanner. I have tried everything I can think of, even uninstalling it and reinstalling. This particular model does not have an installation disc, so I am now lost. if it is defective, as you say, and out of warranty then the cheaper option would be to buy another one. I have nowhere to take it to check it (I’m not a lover of PC World as they charge you before they look at it and then sometime in the future say it’s repaired you owe us or can’t fix it buy a new one). How much does you phone assist cost? Just my phone bill?
Also, I could not click “Kudos Thumbs up” because my problem has not been solved.
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