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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-31-2019 05:07 AM

HP Recommended
Product: Envy 5544
Operating System: Microsoft Windows 10 (32-bit)

I want to scan several pages into one document/folder rather than have to attach them all separately in an email but can't work out how to do it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2019 10:38 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please install the FULL featured software and use the HP Scan.

The following resource will help you :
https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

After install, check out this resource on how to scan multiple pages and save as a document.

 

Thanks,

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-31-2019 10:38 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please install the FULL featured software and use the HP Scan.

The following resource will help you :
https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

After install, check out this resource on how to scan multiple pages and save as a document.

 

Thanks,

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎11-03-2019 02:55 AM

HP Recommended

I still struggled with it for a while then realised that, before scanning second page, I had to click on the 'add more pages from scanning device' icon at bottom left of screen - then it worked. Many thanks.

Was this reply helpful? Yes No

‎11-03-2019 05:14 AM

HP Recommended

Hi, @SR471 

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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