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Member Since: ‎02-22-2012
Message 1 of 2 (2,244 Views)

How can I scan to AOL email on my HP Office Jet Pro 8500

How can I change the destination of my scans to AOL email on my HP Office Jet Pro 8500-it always goes to Internet Explorer

Posts: 14,652
Member Since: ‎04-14-2009
Message 2 of 2 (2,237 Views)

Re: How can I scan to AOL email on my HP Office Jet Pro 8500

Hi Nc2Da,


If you have the Full Feature Software for the Printer, you use the HP Solution Center to set it up.


To set up "scan to Email", see the steps starting on Page 61 in your printer's Manual:

OFFICEJET PRO 8500 User Guide


There are instructions for both Windows AND Mac OS.


If you need to install the Full Feature Software for your printer, see the following:


(Re)install the basic driver or Full Feature Software:

Drivers control hardware connected to the computer (wired or wireless).

Software controls the programs that interact with the User.


  • Go to the top of the forum page to Support and Drivers
  • Enter your Printer Model information, and then go to Software and Drivers...
  • Enter your Operating System in the Drop-down menu...  Scroll down
  • Look for category Driver - Product Installation Software
  • Select the appropriate Basic Driver or Full Feature Software – if available for your printer Save the *.exe installation package on your computer -
  • NOTE the name and the location - the *.exe file will likely save to "Downloads “Install the Software / Driver installation package:  It will be named *.exe – the package will most likely be located in the Downloads folder.  If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.

NOTE:  There is sometimes a lot of information at the printer’s website.  Be sure to take an extended look at what’s available.



I hope this helps!


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