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Locked

‎02-15-2020 03:20 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

How can I unlock my printer during first time setup?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2020 04:18 AM

HP Recommended

Hi @mnstiltner

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎02-18-2020 04:18 AM

HP Recommended

Hi @mnstiltner

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎02-18-2020 10:32 AM

HP Recommended

AWESOME HELP! THANKS!!!!!! Couldn't have done it without you! Thanks much! 👍

Was this reply helpful? Yes No

‎02-18-2020 10:42 AM

HP Recommended

Hi @mnstiltner

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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