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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-15-2020 02:25 PM

HP Recommended
Product: officejet 5740

How do I get auto log-in and avoid a PIN each time I scan.  It just started asking for the PIN

1 REPLY 1

‎01-18-2020 03:29 AM

HP Recommended

Hi @ninahb

 

Welcome to the HP Support Community. I'd be happy to assist you with the Scan to Email issue. 

 

Let's try these steps -

 

1.) Load the document on the scanner glass according to the indicators on the printer.

2.) From the Home screen on the printer control panel, touch the Scan icon .

3.) Touch Scan to E-mail.

4.) Touch Send an E-mail.

5.) Set "To" as Blank and set "From" as Default.

6.) Click on Edit for the active profile and ensure the  Security PIN is blank.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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