• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-16-2019 01:25 PM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I don't know whether this device is capable of doing 2-sided scans or "duplexing"? I've tried using the settings on the device itself which don't allow for it. Does the HP software on my computer allow for this specification? Does anyone know how I can do this or if another app would allow me to do this with this printer?  Please help!

4 people had the same question
1 REPLY 1

‎11-17-2019 11:42 AM

HP Recommended

Hi,

Your printer does not support 2sided scanning, only the 8620/8630 models support a such for that series.

 

You may install the HP Scan Extended application and click on More >

From there select 2-sided scanning and the application dialog will guide you to manually reload the other side of the originals into the feeder:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Hope that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.