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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2012 08:00 PM

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1st screen.jpg

 

You have to have the "show scan preview" button checked ot get to the next screen with the +/- on it.

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‎05-10-2012 05:11 AM

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My software does not have these buttons on it, even if i follow the instructions and check the show scan preview box.... what version of the software are you using?.....

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‎05-11-2012 01:50 PM

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Hello josh_malpas

 

What printer are you using and what operating system? Have you tried re-installing the latest Full Feature Software?

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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‎05-11-2012 04:26 PM

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The model is An. Hp photosmart 5510, i think model is b111a? I have downloaded The software, but The version seremos lower Than what i already have installed... I am running xp.....
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‎05-11-2012 05:46 PM

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below are some images showing the software, boxes ticked, and the versions of the software that i am using...Scan Software 5.JPG

Scan Software 2.JPGScan Software 3.JPGScan Software 4.JPGScan Software 5.JPG

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‎05-12-2012 06:24 AM

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I have figured it out... i haven't found this answer anywhere else, so i hope others come to this feed to see it... 

 

it would seem that, if your resolution is any higher than 300dpi, it will not allow you to scan multiple pages, must be because the file size would be too big... clever? or just annoying.... not sure, but at least now i can do multiple pages...

 

SOLVED!!!!!!!!!

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‎05-14-2012 07:05 AM

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Hello josh_malpas

 

Yes some printer software does not allow higher than 300ppi when scanning a multipage document. It is more than likely because of file size. I'm glad you were able to solve your problem.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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‎06-11-2012 03:17 PM

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My photosmart 4680 worked well on my  HP computer and I could scan a multipage file by pressing scan till the last page and then I pressed "finish".  I got a MacBook, and now I can only scan one page per document.  Do you know why this is happening>

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‎06-11-2012 03:49 PM

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Hi there, I worked this out for myself the other day, The problem is that at higher resolutions (we all want the best scanned image possible!!!!) it locks out the ability to scan multiple pages... Maybe it is a file size managing feature, annoying I think, however, that it how it works for me... So unless you keep resolution at or below 300ppi, The add a page Button will not be There... Hope this helps!!!!!
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‎06-11-2012 04:02 PM

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Thx, I'll try it right away, even though I have it at 300 ppi. I'll let you know.
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