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How to Resend Failed Job on 8500 fn1?

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8500 fn1

I have several of these machines set up to scan as a pdf to an ftp server.  They work beautifully except that sometimes for one reason or another the finished scan will show as 'failed' in the job log and we have to figure out what that document was and re-scan it.

 

In the web interface under job log I can get the detail of the failed job and it shows me the file name--how can I get the machine to resend the file to the ftp server?  Then we don't have to re-scan things.  Thank you in advance!

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The 8500 fn1 isn't a printer--it's a dedicated network scanner with an internal hard drive.  It scans and then processes a scan before sending it, ie, it writes it to a file.  And if the unit still knows this file name, it is probably still on the drive. 

 

How can I either get the machine to re-send that file or get the machine to send that file somewhere.  It can't just fail once and then give up like this--that would be a really dumb design.

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@SamirD 

 

My apologies - previous post edited...

 

Found two devices, this is one:

HP ScanJet Enterprise 8500 fn1 Document Capture Workstation 

 

If this is the device, then this is your user manual:

 HP Scanjet Enterprise 8500 fn1 - User Guide

 

I still don't see anything obvious for retrieving lost scan data - admittedly I am not reading, I am merely pacing through the document.

 

The device supports saving scans to different destinations and sending data to Email, too.  (Add a CC mail to an extra recipient if you have trouble with particular mailers on occasion.)

 

There is a backup and restore procedure to back up / reload the data.  This does strongly indicate the data is on the disk.  What is meant by "Product data" is unclear to me - I am simply not familiar with this device.  Is this the data you seek?  Perhaps - or maybe it is just the device configuration(s).  ?

 

So, still largely useless.

That said,

The User guide is extensive and worth a read.

 

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Dragon-Fur

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Thank you for the detailed response (which was removed).

 

I've read the manual many times and am quite familiar with everything documented on this machine.  What I'm asking about is probably only known by the 1 or 2 experts at HP on this exact machine (or line of machines as there is also now an fn2).  If you have a way of getting my question to them, I'm sure they would know exactly how to do it even if not documented anywhere.  These machines are quite sophisticated and very capable of doing a host of things that only HP and other integration partners know about.  I'm sure they would have an answer.

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@SamirD 

 

I have the option to present the question for review.

The moderators have the option to present the question to HP.

HP has to option to respond.

 

It is a rather circuitous route - and it might produce the results you seek.

 

Good Luck.

Stay Safe.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Dragon-Fur

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Thank you!  It would be great if there is a way. 🙂

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