How to remove vertical line in scan copy

[Tom1400]

I have two offices with different HP Printers; a Office jet pro 6970 PCL3 and a Office jet pro 8620. When I scan docs with the 6970 they scan without the vertical line in the copy. When I scan docs with the 8620 I always get the vertical line. How can I eliminate the vertical line?? Thanks

[Dragon-Fur]

@Tom1400 

There is likely a tiny spec of "something" on the printer glass where the image is scanned.  It doesn't have to be much - the tiniest bit of dirt or other debris can cause this sort issue.

If the printer has a separate ADF glass, it is the long rectangular piece to the left of the larger flatbed glass.

Use a flashlight (torch in the UK); shine the light at an angle along the glass.

Clean, clean, clean.

Use a tiny brush to sweep all along the edges of the glass.

Known Solutions here: Improving Scan Quality

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8610 e-All-in-One Printer series

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