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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-31-2020 05:19 AM - edited ‎07-31-2020 05:21 AM

HP Recommended
Product: OfficeJet 7740
Operating System: Microsoft Windows 10 (64-bit)

How can I initiate an A3 scan to a PC on the HP OfficeJet 7740? No matter what I try, the device always scans A4. Even with a default scan template created in windows scanner settings set to A3 the result is only a partial scan of my A3 page. 

 

lg

 

Torsten

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2020 01:29 PM - edited ‎07-31-2020 01:41 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Scan to PC "remembers the last setting used" on the HP FULL solution Software (not HP Smart)

 

1. Download and install the HP FULL software solution :

https://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-...

 

2. Do a scan on the printer with the following settings and save the file:

Page Size : A3

Source : Flatbed

 

A3 scan settings.jpg

After that, try the Scan to PC.

 

These resources will be useful:

https://www.youtube.com/watch?v=iuKuKW3NPx4

https://www.youtube.com/watch?v=YRnUcDybWbQ

https://www.youtube.com/watch?v=OUt0l2twReM

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

https://www.youtube.com/watch?v=70GlNM9ytbc
youtube.com/watch?v=70GlNM9ytbc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
Was this reply helpful? Yes No
1 REPLY 1

‎07-31-2020 01:29 PM - edited ‎07-31-2020 01:41 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Scan to PC "remembers the last setting used" on the HP FULL solution Software (not HP Smart)

 

1. Download and install the HP FULL software solution :

https://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-...

 

2. Do a scan on the printer with the following settings and save the file:

Page Size : A3

Source : Flatbed

 

A3 scan settings.jpg

After that, try the Scan to PC.

 

These resources will be useful:

https://www.youtube.com/watch?v=iuKuKW3NPx4

https://www.youtube.com/watch?v=YRnUcDybWbQ

https://www.youtube.com/watch?v=OUt0l2twReM

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



https://www.youtube.com/watch?v=70GlNM9ytbc
youtube.com/watch?v=70GlNM9ytbc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
Was this reply helpful? Yes No
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