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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-20-2020 01:29 AM - edited ‎02-20-2020 01:34 AM

HP Recommended
Product: HP OfficeJet 6950
Operating System: Microsoft Windows 10 (64-bit)

There is no double-sided scanning function in the application "HP Smart". How to solve the problem of two-sided scanning? Thanks.

Best Regards
1 REPLY 1

‎02-23-2020 05:00 AM

HP Recommended

@Mikhail1971, Welcome to HP Support Community!

 

Currently, the app does not support duplex scanning. It was designed to support a variety of scanners/printer. This somewhat limits the options available and the 2-sided scanning is not supported.

 

However, you can download and install the full-featured software that comes with the HP Easy Scan software inbuilt which has the two-sided scanning option. Use this link to download and install the software. Configure the printer and try scanning. Refer to the document Printers - How to Scan (Windows) for help.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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