Showing results for 
Search instead for 
Did you mean: 
  • ×
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
Flag Post

How to scan using document feeder with HP Officejet 38300

HP Recommended
Hp officejet 3830
Microsoft Windows 10 (64-bit)

How do you scan from the document feeder on top of the HP OfficeJet 3830? It beeps when I insert the document, but it will only scan from the glass one page at a time regardless of what output option I pick. I saw a previous post saying to use the hp full software, but I could not find any full software.

HP Support Agent
HP Support Agent
12,711 12,688 1,002 967
Message 2 of 2
Flag Post
HP Recommended

@matt137, Welcome to HP Support Community!


Follow the steps below to learn how to use the document feeder-


Install or update HP Scan

Make sure you have the latest version of the printer software, and then make sure your printer is connected to your computer.

  1. Go to HP Customer Support - Software and Driver Downloads.

  2. Type your printer model, and then click Download next to the full feature driver under Driver-Product Installation Software.

    Click Download next to the full feature driver

  3. Follow the guided setup instructions to connect the printer.

  4. After the software installs, search Windows for HP, and then select your printer to open HP Printer Assistant.


    If HP Printer Assistant does not download with your printer software, go to What other scanning methods or apps are available in Frequently asked questions (FAQs).

  5. On the Scan tab, click Scan a Document or Photo to open HP Scan, and then continue to the next step.

Set scan preferences

Change settings in HP Scan before you complete a scan job.

Selecting a shortcut and making sure settings are correct for the scan job

  1. Scan Shortcuts

  2. Show Viewer After Scan check box

  3. Source options

  4. Scan settings

  5. More

  1. Select a Scan Shortcut, such as Save as PDF or Email as JPEG.


    To save or email a multi-page scan as a single file, select a PDF shortcut. Multi-page JPEG scans save as separate files.

  2. Select the Show Viewer After Scan check box.

  3. If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.

  4. Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.


    If you want to scan both sides and 2-sided scanning is not an option, you can add pages to your scan later.

  5. Click More to change advanced settings, such as Resolution (ppi), Orientation, Destination, and File Name.

Scan and edit

Load your document, complete the scan, and then edit, if necessary.

  1. Load all pages into the document feeder. Look for a graphic with arrows on the document feeder to help you load your original pages correctly.


    To avoid paper jams and feed issues, make sure the original pages fit easily into the document feeder. You can add pages to your scan job later.

    Examples of printer graphics showing the direction to load documents into the document feeder

  2. In HP Scan, click Scan.

    The printer scans each page in the document feeder, and then HP Scan displays a preview.

  3. Follow any prompts to flip and re-load the pages for duplex scanning.

  4. To add more pages to your scan, click the Add pages icon on the bottom bar, load more pages into the document feeder, and then click Scan.

  5. To remove pages from your scan, select a page, and then click the Delete page icon  on the bottom bar.

  6. To change the order of your multi-page scan, click and drag pages into the order you want.

  7. Double-click individual pages to rotate, crop, or change brightness and contrast, or click More for advanced options.

  8. When you finish editing your scan, click Save or Send.

Refer to the document HP Printers - How to Scan (Windows)  for additional help.


Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation