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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-11-2016 02:45 PM

HP Recommended
Product: Hp envy5660
When press scan to email function, error message below appears:
SERVER CONNECTION ERROR
There was a problem connecting to the server. Touch retry to connect again,or OK to exit.

When I retry, it won't work. Appreciate if someone can advice here.

Thanks
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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2016 10:25 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you changed any email settings recently? (email password?)

 

You can try to edit your "Scan to Email" settings to see if that resolves the issue.

 

This relevant resource would show you how :

 

Scan to Email setup and use

https://goo.gl/xH5ckd

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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1 person found this reply helpful
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5 REPLIES 5

‎08-12-2016 10:25 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you changed any email settings recently? (email password?)

 

You can try to edit your "Scan to Email" settings to see if that resolves the issue.

 

This relevant resource would show you how :

 

Scan to Email setup and use

https://goo.gl/xH5ckd

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-13-2016 10:32 PM

HP Recommended
Thanks. It work fine now....
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‎08-14-2016 05:10 AM

HP Recommended

Hi @Cetoon

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎07-08-2017 10:31 AM

HP Recommended

when i turn on my printer the light keeps flashing

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‎08-13-2017 10:38 AM - edited ‎08-13-2017 10:41 AM

HP Recommended

I also encountered that and ran the Print and Scan Doctor found in the HP Printer Assistant (comes with software for this printer).  It said the software was not up to date and went through procedures, etc. finally got it working. You can just go to 123.HP.com and reload the current software and maybe the problem gets solved.  I assume the current printer software doesn't have to be removed first.  Also, have the modem, printer and computer turned on while downloading

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