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Hp6500 doesn’t print black ink only

HP Recommended
Ho office jet 6500 wireless printer
Other

I have the cleaned the orinterhead, all new hp ink cartridges.

 

alignment failure.   It reads now!!!!!

 

 

help

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HP Support Agent
HP Support Agent
7,775 7,777 329 499
Message 2 of 4
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HP Recommended

@Barbie61 Welcome to HP Community!

 

I understand that you are unable to print black ink.

 

Please let me know if you are able to make the photocopy without any issue.

 

 

Please Print a Print Quality Diagnostic Report

Follow these steps to print a test page, and then evaluate the results.

  1. On the product control panel, press the Setup button () until Print Report displays, and then press OK.

  2. Press the Right Arrow button () to select Print Quality Report, and then press OK. The report prints.

Review the diagnostic areas of the print quality report to check for defects. Defects on the report can help you identify the print quality issue and then troubleshoot it.

 

Follow these steps to clean the printhead.

NOTE: 

If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.

  1. Load letter, A4, or legal size, unused, plain white paper into the input tray.

  2. Press the Setup button ().

  3. Press the Down Arrow button () to highlight Tools, and then press OK.

  4. Press the Down Arrow button () to highlight Clean Printhead, and then press OK. The printer cleans the printhead, and a test page prints once the printer is done cleaning the printhead.

    NOTE: 

    Mechanical noises during the cleaning process are normal.

  5. Examine the test sheet for print quality. Consider repeating the cleaning if there is improvement. Sometimes the printer requires several cleanings.

  6. Recycle or discard the test sheet.

  7. When the cleaning process completes, press any button on the control panel to return to the Tools menu.

  8. Align the printer again.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

If the issue, still persists, please replace the black ink cartridge and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 4
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My 6500 does not have down buttons to press 

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HP Support Agent
HP Support Agent
7,775 7,777 329 499
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@Barbie61 

 

I understand your concerns.

 

To clean the printhead from the embedded Webserver

 

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. Click the Device Settings tab, click Device Services in the left pane, select Clean Printheads from the drop-down list in the Print Quality section, and then click Run Diagnostic. Align the printer The product automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status report shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts.

 

To align the printhead from the control panel

 

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. Press Setup.

3. Press the down arrow button to highlight Tools, and then press OK.

4. Press the down arrow button to highlight Align Printer, and then press OK. The product aligns the printhead.

5. Press any button to return to the Tools menu

 

Please clean the ink cartridges nozzles and check.

 

If the issue still persists, please replace the ink cartridge and check.

 

Have a nice day!!

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