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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-30-2020 09:17 AM

HP Recommended
Product: Office Jet Pro8035
Operating System: macOS 10.15 Catalina

Hello,

 

I am not able to use the option "Scan to my Computer" from my Office Jet Pro8035 printer. The printer says "Set up Required". But I have already installed the HP Smart app and I am able to scan from my laptop.

 

Could you please tell me how to fix this.

 

Thank you.

Category:
1 person had the same question
1 REPLY 1

‎10-02-2020 11:30 AM

HP Recommended

@MERVE86


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please ensure the printer has the latest Firmware. https://support.hp.com/in-en/document/c02919168

 

Also download and install the Full Feature Software onto your computer 

 

Link: https://ftp.hp.com/pub/softlib/software13/printers/OJP8030/OJP8030_Full_WebPack_49.3.4475_1.exe

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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