I am trying to hook up my windows computer to my hp officejet 6500 scanner but when I go to my print

[anitamd2]

Not really sure which office upgrade we have, it might be 7 or 10. Have an office jet  6500 A and I can not locate on the computer the “ scanning” activate feature. 
Everything shows but that option Thanks for any help you might have. 

[Jay_G24]

Hi @anitamd2

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

• once the software is installed, click on the printer icon on the desktop screen 
• Printer assistant page ones
• Click on the scan 
• manger scan to computer click on enable  

Hope this helps! Keep me posted. 

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