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sandk38
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I am trying to photocopy a document, but I am unable to change the paper size on the printer

I'm trying to photocopy a document from A4 to A4 but the printer keeps stating I have the incorrect paper installed as it seems stuck at 4 x 6.  I do not have an option to change it from 4 x 6 to A4

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HP Support Agent
HP Support Agent
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I am trying to photocopy a document, but I am unable to change the paper size on the printer

@sandk38,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • Did you change the paper size settings on the printer front panel?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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sandk38
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I am trying to photocopy a document, but I am unable to change the paper size on the printer

Thank you for getting back to me.  I managed to get support from HP Support via Whatsapp and the problem has been resolved.  

 

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HP Support Agent
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I am trying to photocopy a document, but I am unable to change the paper size on the printer

@sandk38,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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