11-14-2019 07:57 AM
I'm trying to photocopy a document from A4 to A4 but the printer keeps stating I have the incorrect paper installed as it seems stuck at 4 x 6. I do not have an option to change it from 4 x 6 to A4
11-17-2019 04:28 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model for your printer?
- What is the operating system you are using?
- Did you change the paper size settings on the printer front panel?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
I am an HP Employee