• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-24-2020 09:38 AM

HP Recommended

I am having problem with my printer , I am able to print from printer but not scan 

 

3 people had the same question
2 REPLIES 2

‎01-28-2020 06:28 AM

HP Recommended

@Grivill

 

Welcome to the HP Support Community.

 

Are you able to copy? 

 

To help you further with this, let us know the Printer name and the Operating System installed on the device your Printer is connected to.

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No

‎02-18-2020 12:09 AM - edited ‎02-18-2020 12:10 AM

HP Recommended

Please check below points in order to troubleshoot ..

 

1:  Check if printer Driver is properly installed.

2:  Is it on network or directly connected with your pc? or is it managed by print server ?

3: In point 2 all you have to check if proper drivers are installed.

4: if yes Go to control panel => devices and printer and right click on your printer and see if it's giving an option of scan

5: Try to deleted the installed printer and re-add 

Hope it's solved your problem ! For more please send some screen shot or elaborate more 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.