I am unable to scan from printer to computer

[svmalone]

This is the error message I am receiving when I try to select scan to computer:   You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.

[TEJ1602]

@svmalone, Welcome to HP Support Community!

Have you installed the HP Smart app?

If not, Go to 123.hp.com, type your printer model, and then follow the on-screen instructions to download and install the app.

Can you scan using HP Smart?

Use Smart Tasks to scan using your printer front panel:

https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...

Hope this helps!

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