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svmalone Student
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I am unable to scan from printer to computer

OfficeJet pro 8025
macOS 10.13 High Sierra

This is the error message I am receiving when I try to select scan to computer:   You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.

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HP Support Agent
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I am unable to scan from printer to computer

@svmalone, Welcome to HP Support Community!

 

Have you installed the HP Smart app?

 

If not, Go to 123.hp.com, type your printer model, and then follow the on-screen instructions to download and install the app.

 

Can you scan using HP Smart?

 

Use Smart Tasks to scan using your printer front panel:

https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

TEJ1602
I am an HP Employee

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