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‎09-29-2020 04:34 PM

HP Recommended
Product: officejet Pro9015
Operating System: Microsoft Windows 10 (64-bit)

I have a officejet Pro 9015, I can receive  faxes but cannot send. 

Category:
3 REPLIES 3

‎10-02-2020 11:17 AM

HP Recommended

@kmw1, Welcome to the HP Support Community!

 

Are you using a dedicated fax line or a shared line?

Run a fax test on the printer and check the results.

Also, perform the steps mentioned in this document - Resolving Fax Problems

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎10-03-2020 02:35 PM

HP Recommended
  • Yes to everything u have said. I have spoken to h.p. and they have directed me to my telephone provider vonage, and I asked them to check my fax line for problems. They related it might be a problem with the telephone wire im using. So i have gotten a  new wire for my 9015... guess what,, not sending so as i write this letter I have call vonage again (7× this week and 7x for h.p) and the young lady debugging the vonage box. Brother Kumar,,, stay tune..
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‎10-04-2020 07:12 AM

HP Recommended

@kmw1

 

Sure, keep me posted.

P.s: Run the fax test on the printer that will tell you if any issues with the fax setup. 

KUMAR0307
I am an HP Employee

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